Introduction

At ProLaptops.Pk, we believe in long-term customer satisfaction beyond just the sale.
Our dedicated Repair & Service Division provides professional laptop repair, upgrade, and maintenance services to ensure your device performs reliably throughout its lifespan.

This Repair & Service Policy defines how repair requests are handled, estimated timelines, and the responsibilities of both parties.

1. Scope of Services

Our repair and service facility covers the following categories:

a. Diagnostic Services

  • Complete system checkup and fault identification
  • Hardware testing (RAM, SSD, display, motherboard, cooling)
  • Software and OS-level troubleshooting

b. Hardware Repairs

  • Motherboard and component-level repairs
  • Screen replacement and hinge fixing
  • Keyboard, battery, and charging port repairs
  • Cooling fan cleaning and thermal paste replacement

c. Upgrades

  • SSD / HDD installation and configuration
  • RAM expansion up to device limits (8GB / 16GB / 32GB / 64GB)
  • Fresh Windows installation, drivers setup, and performance tuning

d. Maintenance Services

  • System cleaning and preventive maintenance
  • BIOS and firmware updates (if compatible)
  • Battery health checks and thermal management

2. Service Eligibility

Repair services are available to:

  • All ProLaptops.Pk customers (within and beyond the warranty period)
  • Walk-in customers who purchased laptops elsewhere but seek professional servicing

Customers must provide:

  • Valid invoice (if under warranty)
  • Device details including serial number and model
  • Contact information for service updates

3. Service Process

Our repair process is straightforward and transparent:

  1. Initial Inspection – Technician evaluates the device and identifies the issue.
  2. Cost Estimate – Customer is informed of repair charges before approval.
  3. Repair Authorization – Work begins only after written or verbal confirmation.
  4. Repair Completion & Testing – Device is repaired, tested, and verified for functionality.
  5. Collection / Delivery – The repaired device is returned or shipped as agreed.

4. Service Timelines

  • Minor Repairs / Upgrades: 1–2 working days
  • Standard Hardware Repairs: 3–5 working days
  • Complex or Board-Level Repairs: 5–10 working days (depending on parts availability)

All timeframes are estimates and may vary based on issue complexity, workload, and parts supply.

5. Service Charges

Repair charges depend on the nature of the issue and spare parts required.
Diagnostic inspection charges may apply if:

  • The device is found to have no fault, or
  • The customer declines repair after receiving the estimate.

In-warranty customers will only be charged for non-covered components or accidental damages.

6. Warranty on Repairs

All repairs performed by ProLaptops.Pk are covered by a 7-day service warranty, applicable only to the repaired component(s).

This warranty:

  • Covers the specific issue repaired or replaced part(s).
  • Does not extend to unrelated issues or physical damage occurring after service.

Replacement parts may carry additional manufacturer or supplier warranties where applicable.

7. Exclusions & Limitations

The repair warranty or service liability does not apply in the following cases:

  • Accidental or liquid damage after service
  • Electrical surges, short circuits, or burn marks
  • Tampering or repairs performed by third-party technicians
  • Software or operating system errors unrelated to repair
  • Customer negligence, drops, or external damage

8. Data Responsibility

While our technicians take utmost care, ProLaptops.Pk is not responsible for data loss during repair or servicing.
Customers are advised to:

  • Back up all important data before handing over the device.
  • Remove or secure personal data, passwords, and files.

If required, we can assist in data backup or recovery (charges may apply).

9. Parts & Availability

All spare parts used in our repairs are sourced from verified suppliers and tested for compatibility.
In case a part is unavailable, customers may:

  • Wait for import/restock, or
  • Approve an alternative compatible component (with price adjustment).

Original and equivalent-grade options are offered wherever possible.

10. Delivery & Handover

Customers will be notified once the repair is complete.
Devices can be:

  • Collected in-store, or
  • Delivered via courier (delivery charges may apply).

Customers must inspect and confirm device condition at the time of collection

11. Customer Acknowledgment

By submitting a device for service, the customer agrees that:

  • Repairs may involve data reset or component replacement.
  • ProLaptops.Pk is authorized to perform necessary diagnostics.
  • Any refusal after repair commencement may incur diagnostic or handling charges.

12. Contact for Service Support

ProLaptops.Pk
 Office 6, 1st Floor, Burj-e-Noor Plaza, Shamsabad, Rawalpindi / Islamabad
📞 UAN / WhatsApp: 03-111-263-111
📧 Email: support@prolaptops.pk
🌐 Website: https://ProLaptops.Pk