Introduction

Welcome to ProLaptops.Pk.
 We value your privacy and are committed to protecting your personal information.
 This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or communicate with our team.

By using our website (ProLaptops.Pk), you agree to the practices described in this policy.
 If you do not agree with these terms, please discontinue use of our services.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

a. Personal Information

  • Full name, phone number, email address, and shipping/billing addresses
  • Payment details (handled securely through trusted gateways)
  • Communication history (e.g., WhatsApp, email, or contact form messages)

b. Technical Information

  • IP address, browser type, and device information
  • Pages visited, time spent, and interactions on the website
  • Referring URLs and source channels (e.g., Google, Facebook, Instagram)

c. Cookies & Tracking Data

We use cookies to personalize your experience, analyze website performance, and show relevant ads.
 You can disable cookies through your browser settings, but some features may not work as intended.

2. How We Use Your Information

Your data helps us to:

  1. Process and deliver your orders efficiently
  2. Respond to inquiries and provide customer support
  3. Improve our website, services, and product recommendations
  4. Send order confirmations, updates, and promotional offers
  5. Detect and prevent fraud or unauthorized transactions
  6. Analyze user trends through tools like Google Analytics 4 (GA4) and Meta Pixel

3. Data Security

We take data protection seriously.
 All transactions are processed via secure SSL encryption and protected databases.
 We use WordPress security plugins (Wordfence) and server-level firewalls (LiteSpeed Enterprise) to ensure safe browsing and prevent data leaks or unauthorized access.

Payment information is never stored on our servers — it is securely handled by third-party payment gateways such as Easypaisa, JazzCash, or direct bank transfer networks.

4. Third-Party Tools & Integrations

ProLaptops.Pk uses trusted third-party services to enhance functionality and marketing:

  • Google Analytics 4 (GA4): for traffic insights and performance metrics.
  • Meta Pixel (Facebook): for advertising performance tracking.
  • WhatsApp Business API: for direct customer communication.
  • WooCommerce & Elementor Pro: for e-commerce and site functionality.

These services may use cookies and identifiers in compliance with their own privacy policies.
 We encourage you to review their respective terms for details.

5. Data Sharing & Disclosure

We do not sell or trade your personal information.
 Data may only be shared with:

  • Logistics partners for order delivery
  • Payment processors for transaction completion
  • IT or marketing service providers (under strict confidentiality)

In exceptional cases, we may disclose information if required by law or governmental authorities.

6. Your Rights

As a user, you have the right to:

  • Request a copy of the personal data we hold about you
  • Correct any inaccurate or outdated information
  • Request deletion of your data from our system
  • Withdraw consent for promotional communication at any time

To exercise these rights, contact us at support@prolaptops.pk.

7. Email & Marketing Communication

By providing your contact information, you consent to receive:

  • Order confirmations and shipping updates
  • Important service announcements
  • Occasional promotions or product updates

You can unsubscribe anytime via the “Unsubscribe” link in our emails or by contacting us directly.

8. Cookies Policy

Cookies are small data files stored on your device to enhance browsing experience.
 They help us remember your preferences, measure traffic, and serve relevant ads.

You can manage cookies through your browser:

  • Chrome: Settings → Privacy and Security → Cookies
  • Firefox: Options → Privacy → Cookies
  • Safari: Preferences → Privacy → Cookies

Blocking cookies may affect site performance or disable certain features.

9. Data Retention

We retain your data only as long as necessary for:

  • Order fulfillment and after-sales support
  • Legal and tax obligations
  • Service improvement and analytics

Inactive customer accounts and personal records are periodically purged for privacy protection.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in law, technology, or company practices.
 The latest version will always be available at https://prolaptops.pk/privacy-policy.

Last updated: November 2025

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at:

ProLaptops.Pk
 Office 6, 1st Floor, Burj-e-Noor Plaza, Shamsabad, Rawalpindi / Islamabad
 📧 Email: support@prolaptops.pk
 📞 UAN / WhatsApp: 03-111-263-111
 🌐 Website: https://ProLaptops.Pk