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General & Product Information

Are all your laptops brand new?

 No. ProLaptops.Pk specializes in high-quality imported laptops — both brand-new and used/refurbished.
 Each used laptop is thoroughly inspected and tested to ensure top performance and excellent condition.

What’s the difference between a “used” and a “refurbished” laptop?

 Used laptops are pre-owned but verified to be fully functional.
 Refurbished laptops are professionally restored to like-new condition, often with part replacements and cosmetic refinishing.

Will my used laptop have scratches or a weak battery?

We only sell Grade-A laptops — minimal wear, no major dents, and good battery health (typically 2.5–4 hours of backup).

Performance & Upgrades

Are your laptops suitable for gaming or design work?

 Yes. Many of our models include Intel i7/i9 or AMD Ryzen processors with NVIDIA/AMD graphics, ideal for design, gaming, or editing work.

Can I upgrade the RAM or storage?

 Absolutely. Most business laptops (Lenovo ThinkPad, Dell Latitude, HP EliteBook) support upgrades.
 We can upgrade RAM (up to 32GB/64GB) and SSDs before dispatch.

Do you offer upgrades before delivery?

 Yes. We can perform RAM or SSD upgrades and fresh Windows installation before shipping, so your laptop is ready to use.

Warranty & Support

What is your warranty policy?

 Each laptop includes a 7-day replacement warranty for hardware defects.
 You can also extend your coverage for 1 month or 6 months during checkout.

How do I claim a warranty?

 Contact our support team via WhatsApp at 03-111-263-111 or visit our store in Rawalpindi.
 Keep your invoice and original packaging for verification.

What does the warranty not cover?
  • Physical or liquid damage
  • Power surges or mishandling
  • Unauthorized modifications or repairs
  • Accessories like chargers, batteries, and peripherals

Ordering & Delivery

How long does delivery take?
  • Rawalpindi / Islamabad: Same-day delivery
  • All other cities: 1–3 working days nationwide
Can I check the product before paying?

 Yes. We offer open-box inspection with Cash on Delivery in most major cities.

Do you deliver outside Rawalpindi and Islamabad?

Yes - we deliver to all major Pakistani cities including Karachi, Lahore, Faisalabad, Multan, Sialkot, Peshawar, and more.

Payments & Services

What payment methods do you accept?

 We accept:

  • Cash on Delivery
  • Bank Transfer
  • Easypaisa & JazzCash
  • Online Payment Links (for prepaid orders)
Do you offer wholesale or bulk discounts?

 Yes. We offer wholesale rates for orders of 10 or more units.
 Ideal for resellers, schools, and corporate clients — contact our team for a quotation.

Do you provide laptop repair or other services?

 Yes. ProLaptops.Pk provides complete after-sales support — repairs, SSD/RAM upgrades, maintenance, and diagnostic services.
 You can also request specific laptop models via our Laptop Demand Request page

Returns & Replacement

What is your return policy?

 We offer a 7-day replacement for defective or misrepresented items.
 For full terms, visit our Refund & Return Policy page.

When is a product not eligible for return?

Items damaged due to misuse, water, physical impact, or software tampering are not covered under the replacement policy.

How long does it take to process a return or replacement?

Once verified, replacements are typically processed within 3 to 5 working days.

Support Channels

WhatsApp: 03-111-263-111
 Email: support@prolaptops.pk
 Store Address: Office 6, 1st Floor, Burj-e-Noor Plaza, Shamsabad, Rawalpindi / Islamabad

Business Hours:
 Monday – Saturday | 11:00 AM – 8:00 PM
 Sunday | Closed (Online Support Active)

Still Have Questions?

If your query isn’t covered above, our support team will be happy to help.
 Reach us anytime through WhatsApp or our Contact Us page.