Introduction

Welcome to ProLaptops.Pk — Pakistan’s trusted laptop retailer and service provider.
By accessing, browsing, or purchasing from ProLaptops.Pk, you agree to the following terms and conditions.
Please read them carefully before using our website or services.

These terms constitute a legally binding agreement between the user (“you”) and ProLaptops.Pk (“we,” “us,” or “our”).
If you do not agree with any part of these terms, please discontinue the use of our website immediately.

1. General Terms of Use

  • By using this website, you confirm that you are at least 18 years of age or accessing under the supervision of a parent or legal guardian.
  • You agree to use the website only for lawful purposes and in accordance with all applicable laws of Pakistan.
  • ProLaptops.Pk reserves the right to update, modify, or discontinue any feature, product, or service at any time without prior notice.
  • We may amend these Terms & Conditions periodically, and the latest version will always be available on our website.

2. Account Registration

To place an order, you may need to create an account on our website.
You agree to:

  • Provide accurate, complete, and updated information.
  • Keep your login credentials secure and confidential.
  • Accept full responsibility for all activities under your account.

ProLaptops.Pk will not be liable for any loss or damage arising from unauthorized use of your account.

3. Product Information & Pricing

  • We make every effort to ensure all product descriptions, specifications, and prices are accurate and up to date.
  • However, occasional errors may occur. In such cases, we reserve the right to correct pricing errors or cancel affected orders.
  • Prices are subject to change without notice, and promotions may vary between online and physical stores.
  • Product images shown on the website are for illustration purposes and may differ slightly from the actual item.

4. Order Acceptance & Confirmation

  • Your order represents an offer to purchase a product, which is subject to acceptance by ProLaptops.Pk.
  • Order confirmation will be sent via email, SMS, or WhatsApp once verified.
  • We reserve the right to cancel any order for reasons including, but not limited to:
    • Product unavailability
    • Incorrect pricing or description
    • Payment verification issues
    • Fraudulent or suspicious activity

In case of cancellation, any prepaid amount will be refunded as per our Refund & Return Policy.

5. Payment Terms

We accept multiple payment methods, including:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Easypaisa / JazzCash
  • Online Payment Links

All payments must be made in Pakistani Rupees (PKR).
For COD orders, payment is required in full upon delivery.
ProLaptops.Pk reserves the right to verify orders before dispatch or to require prepayment for high-value or bulk purchases.

6. Shipping & Delivery

  • We offer same-day delivery within Rawalpindi and Islamabad, and 1–3 working days for all other major cities in Pakistan.
  • Delivery timelines are estimates and may vary due to courier delays, weather, or holidays.
  • For complete delivery details, please refer to our Shipping & Delivery Policy.
  • ProLaptops.Pk is not responsible for delays caused by courier companies once the product has been dispatched.

7. Returns, Replacements, & Warranty

All products sold by ProLaptops.Pk come with a 7-day replacement warranty unless otherwise stated.
For more details, please see:

  • Refund & Return Policy
  • Warranty Policy

Warranty claims must be submitted through our official communication channels, along with the original invoice.

8. Limitation of Liability

  • ProLaptops.Pk shall not be held responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
  • We are not liable for any data loss, system failure, or compatibility issues arising from software updates or third-party applications.
  • In no event shall our total liability exceed the actual amount paid for the product.

9. Intellectual Property Rights

All website content — including logos, images, text, product listings, graphics, and design elements — is the property of ProLaptops.Pk and protected by copyright and intellectual property laws.

You may not copy, reproduce, or redistribute any content without written permission from ProLaptops.Pk.

10. User Conduct

Users agree not to:

  • Upload viruses, malware, or harmful code
  • Attempt to hack or disrupt website functionality
  • Post false, misleading, or defamatory information
  • Use the website for illegal, commercial resale, or unauthorized purposes

Violation of these rules may result in suspension or permanent ban from our platform.

11. Privacy & Data Usage

Your use of our website is also governed by our Privacy Policy.
We are committed to protecting your personal information and maintaining transparency about data handling practices.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., courier tracking pages, payment gateways).
ProLaptops.Pk is not responsible for the content, privacy policies, or practices of these external sites.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.
Any disputes arising from the use of this website will fall under the exclusive jurisdiction of the courts of Rawalpindi / Islamabad.

14. Contact Information

For any questions about these Terms & Conditions, please contact:

ProLaptops.Pk
 Office 6, 1st Floor, Burj-e-Noor Plaza, Shamsabad, Rawalpindi / Islamabad
📞 UAN / WhatsApp: 03-111-263-111
📧 Email: support@prolaptops.pk
🌐 Website: https://ProLaptops.Pk